We work hard to ensure the smoothest e-shopping experience as possible. We are a small team that are happy to assist you and answer any questions you may have. Feel free to contact us here.
A.1.) That’s unfortunate news, we recommend you check your spam folder first. If it isn’t there please contact our support with your Name, the Email you used for the order, and the Date that you placed your order, as well If you used our regular checkout or the PayPal check out.
A.2.) Unfortunately we do not send out tracking numbers with all Gumroad subscription orders this is because we batch ship all our subscription orders once or two times per month in order to pass all our subscribers up to 20% or more in incredible savings! If you absolutely require a tracking number please contact customer support with a screenshot of your confirmation email￼ and we will manually send one to you
A.3.) We only ship out our orders once But sometimes twice per week during peak seasons. (3-5 Business Days) This is in order to keep your shipping costs low. If we ship orders out on a Friday you may not receive your tracking code until the following business day on Monday. We apologize ahead of time for any inconvenience that they may cause.
A.4.) Customer Support is only available through email or chat-widget powered by Drift. Our contact number is for Wholesaler’s Support and Appointments ONLY. We generally respond to tickets within 2 business days or 48 hours on weekdays. (Monday-Friday)
A.5.) No we do not, but we do run warehouse and office tours scheduled ahead of time between the hours of 11 AM and 3 PM Tuesdays and Thursdays as well as run local deliveries. We are excited and look forward to participating in local health community projects!
Unfortunately because of the nature of our product and its prone to tampering we can not in good faith and standing accept returns without having to trash the goods. In order to reduce waste we do not accept returns, all sales are final.